At Wetsuit Specialty Shop, we’re committed to getting you geared up for your next water adventure with quality products and hassle-free service. Whether you’re shopping for kids’ sun suits or professional surf wetsuits, our policies are designed with water sports enthusiasts in mind.

Shipping Information

Order Processing: 1-2 business days

Shipping Methods:

  • Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after dispatch)
  • Free Shipping: Available on orders over $50 via EMS (15-25 business days after dispatch)

We ship worldwide, excluding some Asian regions and remote areas.

Our Return Policy

We accept returns within 15 days of receiving your order. All returned items must be:

  • In original condition with tags attached
  • Unworn and unwashed
  • In original packaging with all accessories

Non-Returnable Items

The following items cannot be returned for hygiene and safety reasons:

  • Neoprene Hoodies & Sweats
  • Ponchos/Changing Robes
  • Wetsuit Accessories
  • Any items marked “Final Sale”

How to Return an Item

Step 1: Submit Your Return Request

Email us at [email protected] with the following information:

Subject: Return Request – [Your Order Number]

Body:
Dear Wetsuit Specialty Shop Team,

I would like to return/exchange the following item(s) from my order #[Order Number]:

Product Name: [e.g., Kids Summer Wetsuit]
Size: [Original Size]
Reason for Return: [e.g., Wrong Size, Changed Mind, etc.]

For exchanges, please specify your preferred size/color.

Best regards,
[Your Full Name]

Step 2: Wait for Approval

Our team will respond within 1-2 business days with:

  • Return authorization
  • Shipping instructions
  • Return address: 6391 West 60th Avenue, Arvada, CO 80003

Step 3: Ship Your Return

Package your item securely and include:

  • The original packing slip
  • A copy of your return authorization email

Note: We recommend using a trackable shipping method. You’re responsible for return shipping costs unless the return is due to our error.

Exchange Process

For size exchanges on wetsuits or rash guards:

  1. Follow the standard return process above
  2. Clearly indicate your desired replacement size/color
  3. We’ll ship your new item once we receive the original

Expedited exchange shipping is available for an additional fee.

Refund Information

Once we receive and inspect your return:

  • Processing Time: 3-5 business days
  • Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Timeline:
    • Credit Cards: 5-10 business days after processing
    • PayPal: 3-5 business days after processing

Note: Original shipping fees are non-refundable unless the return is due to our error.

Damaged or Defective Items

If your wetsuit or gear arrives damaged or defective:

  • Contact us within 48 hours of delivery
  • Include photos of the damage/defect
  • We’ll arrange a free return and expedite your replacement

Water Sports Ready Guarantee

We want you to be completely satisfied with your gear for surfing, swimming, or family beach days. If you have any questions about returns or need sizing advice for your next aquatic adventure, our team is here to help at [email protected].