Welcome to Wetsuit Specialty Shop’s FAQ section! We’re here to help answer your questions about our premium watersports gear and services. Below you’ll find information about our products, shipping, returns, and more.
About Our Products
What types of wetsuits do you offer?
We specialize in high-quality wetsuits for all water activities and seasons. Our product range includes:
- Children’s wetsuits (sun suits, rash guards, summer and winter wetsuits)
- Men’s wetsuits (long john, shorty, summer, winter, and specialized tops/trousers)
- Neoprene accessories (hoodies, sweats, ponchos, changing robes)
- Quick-dry clothing and rash vests
- Wetsuit accessories
How do I choose the right wetsuit for my needs?
Consider these factors when selecting your wetsuit:
- Water temperature: Winter wetsuits for cold water, summer/shorty for warmer conditions
- Activity type: Surfing, diving, or general water sports
- Fit: We offer sizes for children and adults with detailed sizing charts
- Material thickness: Thicker neoprene for colder conditions
Ordering & Account Questions
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure checkout.
Can I create an account to track my orders?
Currently, we process orders as guest checkouts, but you’ll receive email updates with tracking information for every order. We’re working on account features for future updates!
Do you offer discounts for bulk orders?
Yes! We offer special pricing for group or family orders. Contact us at [email protected] with your requirements for a customized quote.
Shipping & Delivery
Where do you ship to?
We ship worldwide to most countries! Currently, we cannot deliver to some remote areas in Asia and certain other locations. If you’re unsure about your location, please contact us before ordering.
What are my shipping options?
We offer two convenient shipping methods:
- Standard Shipping ($12.95): 10-15 day delivery via DHL or FedEx with tracking
- Free Shipping: 15-25 day delivery via EMS for orders over $50
How can I track my order?
Once your order ships, you’ll receive an email with your tracking number. You can use this to follow your package’s journey directly with the carrier (DHL, FedEx, or EMS).
Do I need to pay customs fees?
International customers may be subject to customs duties or import taxes depending on their country’s regulations. These fees are the responsibility of the recipient and are not included in your order total.
Returns & Exchanges
What is your return policy?
We offer easy returns within 15 days of receiving your order. Items must be unused and in original condition with tags attached. Please contact our customer service at [email protected] to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item sent or defective product).
How long do refunds take?
Once we receive your returned item, we’ll process your refund within 3-5 business days. The time it takes for the refund to appear in your account depends on your payment method and bank processing times.
Product Care
How should I care for my wetsuit?
To extend your wetsuit’s life:
- Rinse with fresh water after each use
- Dry inside out away from direct sunlight
- Store flat or hanging on a wide hanger
- Use wetsuit shampoo occasionally
- Avoid sharp objects and rough surfaces
What if my wetsuit doesn’t fit properly?
We provide detailed sizing charts to help you select the right size. If your wetsuit doesn’t fit, you may return it within 15 days for an exchange or refund (see our return policy above).
Still Have Questions?
Our customer service team is happy to help! Contact us at:
Email: [email protected]
Physical Address: 6391 West 60th Avenue, Arvada, CO 80003, USA
We typically respond within 24 hours during business days.